How to cancel an order?
Please get in touch with us directly or chat online and we will cancel your order and refund you.
The item I want to buy is out of stock. What do I do?
If it is out of stock, you can click on the arrival notification, and we will notify you by email when it is in stock. Or you can chat with us online for arrival time.
Can I change the delivery address/method after placing an order?
Yes. Please let us know, and we will try to change your delivery details. Please note that packages that have left our warehouse cannot be changed.
How long will it take to receive my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas delivery may take 7-16 days. Delivery details will be provided in your confirmation email.
Which shipping companies do you use?
We use all major carriers and local express partners. During checkout, you will be asked to select a shipping method.